Smart City of GoodsSmart City of Goods

Smart City of Goods

The new system for sharing information for the air cargo chain of goods.

Project Project


Milan Malpensa Cargo has long been certified by IATA as a "Live" Airport for the purposes of the E-Freight project. For many destinations, it is possible to send "paperless" shipments and new "trade lanes" will be added gradually in the future thanks to the collaboration of the airlines, freight forwarders, airport handlers and customs authorities at the airport. 

The Malpensa Smart City digital ecosystem of goods consists of a network of ICT based >services that allows all the players in the import-export chain to use, integrate and to share information of respective interest in the treatment cycle of air cargo arriving and departing at Malpensa airport.

The services available will allow you to optimize the time of acceptance and unloading of goods, to make the processes and methods of managing shipments more efficient and to know the stages of the load handling process, transforming the airport's freight yard into a real one and its "Smart City" aligned with the information and communication standards of the most advanced and important European Cargo airports. 

The Malpensa Smart City of Goods system received an important recognition from SMAU: the National Smart Communities Award. The award, now in its fourth national edition, is a recognition dedicated to the best Smart City development projects through a selection of the most innovative success stories from all over Italy. 

How it works How it works

The "Malpensa Smart City of Goods" ecosystem has the objective of promoting information exchanges between the various players in the supply chain, offering them services which, impacting as little as possible on the information systems used by each of them for their own commercial purposes and administrative:


Shipping info

Customs info

Air safety info


Collects all data relating to the goods

He can be notified of the arrival of the truck upon entering Cargo City


Flight status

Meteorological situation

Journey times to reach MXP


Book unload time

Carry out administrative operations

  • Optimization of most airport check-in processes.
  • Reduction of paper to manage.
  • Reduction of data to be entered manually for the production of outgoing goods manifestos eliminating errors and duplication of input.
  • For both the export and import phases, the tracking data of the flow of shipments will be available in real time, by monitoring some of the steps provided by the Cargo 2000 system.

The system therefore brings real benefits for all the other players in the Cargo chain (Freight Agents, Ground Handler, Carrier, Customs, etc.) as it allows you to reduce the possibility of errors in data transfer, to make loading and unloading operations more efficient at the airport, to know in real time a series of information relating to the state of treatment of the goods and their availability. All by applying the conventions and standards defined by IATA in the context of Cargo 2000.

The information and services offered are accessible, for all users who join the ecosystem, through the development on their information systems of a simple interface that enables them to send and / or consult data, acquire information to be used in their business process, consult information services and news of public interest, airport weather conditions, flight timetables, travel times of the road.


The services currently made available by the system include: The services currently made available by the system include:

The service allows digital sending of some of the essential data for airport operations contained in the waybill.

Freight Agents and handlers outside the airport will be able to transmit to the airport handler information relating to the configuration of departing shipments (airline, packages, weight, security checks carried out, customs MRN, special cargo, etc.) when they are sent to airport, making them immediately available to the airport handler. The ecosystem allows the progressive updating of this information also by the various actors "outside the airport" involved in the chain that manages the shipment (for example a CAD or a Customs Agent).
The sending of data relating to the outgoing goods may be enriched with the transmission of information relating to the load of the means of transport used for delivery at the airport. Through this service, the shipper or handler outside the airport can transmit the "border" of the truck in digital form to the reference airport handler, allowing to simplify and significantly speed up the physical and documental acceptance of goods at the airport.
The availability of the data relating to the goods and the transport border, make it possible to book the unloading service at the airport warehouse, drastically reducing waiting times. The interested initiative partners have defined how to use this service through simple rules and operations that ensure its viability.
The system makes available to all interested users the entry and exit data of the vehicles from the controlled area of the Cargo City. By detecting the plates of the incoming vehicles, the handlers are informed of the arrival of the vehicle at their warehouses and, by combining this information with the borderò previously received or with the booking of the unloading, I can better manage the acceptance of the vehicle and of its load.

The availability of information on the departure time of the truck from Malpensa will allow shippers to have useful information to manage relationships with their customers.
The service is enabled by the exchanges of data obtained with the services described above between shippers and allows you to trace the main states of the treatment of incoming and outgoing shipments to obtain greater transparency on the status of the goods at the airport in accordance with the standards defined by the system Cargo 2000.
The ecosystem is designed to ensure maximum security and protection of the data managed and allows their consultation only by authorized and enabled operators according to the profiles defined for all members of the system. Users must log in using appropriate accreditation credentials, while the security of data transmission is ensured by the most up-to-date transmission standards and connection to the core system.



The ecosystem is available for economic operators in the air cargo community who, as part of their business, operate directly or indirectly at Malpensa airport.

  • IATA agents
  • Custom agents and CAD
  • Airport Handlers
  • Off airport Handlers
  • Ramp Handlers
  • Air vectors


To use the Ecosystem, it is necessary to sign a special form with which we commit ourselves to compliance with the membership rules and the operating rules. Membership and use of the ecosystem are free.

The members must forward the membership requests to SEA (manager of the IT platform) to activate the necessary users and authorizations. For all authorized users SEA will provide assistance.

Activating the user will allow you to have the technical specifications for connecting to the system and to use the portal which contains numerous other services (including manual loading of data to be sent to the system).

See the membership documentation below.

Partners Partners

SEA Milan Airports
SEA Milan Airports
Through the air cargo infrastructures development at Malpensa airport, it fully exploits the contribution of the airport to encourage the production and commercial sectors to the use of the air of air freight transport. It also contributes to the creation of fast and efficient cargo services to support the competitiveness of the business world, logistics and the Lombard and national economic system, considernig fundamental the use of technological solutions based on innovative ICT systems.
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Regione Lombardia
Regione Lombardia
Acted on the coordination and integration between the various public and private components involved in the air cargo chain at Malpensa airport, verifying the possibility of making the computerization processes of the information flows between the cargo operators and Milanese hub.
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National Association of Air Freight Agents, or of the subjects that represent and ship the goods by air, has promoted, as a priority for air cargo, the need to create an IT tool that allows all actors to transmit information, in the awareness that shared data management will lead to a more effective and efficient management of air shipments making Malpensa airport more efficient.
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National Association of Operators. Airport Handling Services.
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