Questions & answers

Who can I contact to find out if my parcels have arrived?
The carrier responsible for the transportation, the airline company with the waybill accompanying the goods or the Agency responsible for issuing documents at the Malpensa airport must be contacted for information regarding goods coming and leaving the Malpensa airport. In the case of shipments made by Express Couriers (Federal and DHL operate at Malpensa airport) or Postal Services, the information regarding shipments must be made directly to these operators: FEDEX 1, FEDEX 2 (tracking), DHL and POSTE ITALIANE.